Processes basic prescription information and prior authorization requests, troubleshoots pharmacy benefit issues, and supports members, physicians, and internal teams. This on-site role also includes maintaining records, generating reports, and explaining prescription rules and available medication assistance resources. Verify member information and enter prescription data for pharmacists. Process prior authorization requests and communicate determinations. Troubleshoot prescription adjudication, grievances, and appeals issues. Answer inquiries about formularies and prescription benefits. Educate members on pharmacy rules, resources, and assistance programs. Maintain authorization and rebate records and generate reports. Prescription interpretation Prescription data entry Prior authorization processing Pharmacy claims adjudication Pharmacy benefit and formulary support Medicare compliance Grievance and appeals resolution Pharmacy recordkeeping Report generation Pharmacy assistance program information Current state pharmacy technician certification or national certification required Current state pharmacy technician license strongly preferred