Fulltime onsite role. Note: Shift Hours: 8-5 pm CST (Occasional after-hours and Saturday shifts required) Key Responsibilitie & Required
Qualifications:
: Minimum 2 years of customer service experience. Pharmacy Technician experience in retail or independent pharmacy preferred. Healthcare call center experience is a plus. CPhT certification preferred but not required. Excellent verbal and written communication skills. Strong troubleshooting, multitasking, and organizational skills. Basic computer skills and ability to learn new software applications quickly. Professional, friendly, and patient attitude. Degree or Pharmacy Technician certification preferred. Handle incoming customer calls and support tickets from pharmacy clients. Troubleshoot and resolve issues related to pharmacy software, insurance adjudication, and pricing. Provide professional and timely customer support. Escalate complex issues to Technical Support or Account Management teams. Document customer interactions and resolutions accurately. Maintain excellent customer satisfaction through effective communication. Flexibility to work occasional after-hours and Saturday shifts.