Job Description
The Patient Care experience is an essential part of our mission to build the pharmacy of the future. Our Pharmacy Technician team goes above and beyond for our patients by combining the friendliness of your neighborhood pharmacy with the speed of a fast-moving startup. We believe in changing the traditional pharmacy model for the better to provide a five-star experience. As a Pharmacy Technician, you will use your advanced knowledge working in a pharmacy to prepare and submit third-party insurance claims using our custom-built pharmacy management system. Additional responsibilities will include troubleshooting complex cases. You'll also deliver extraordinary customer service while handling patient escalations via phone, text, chat, and email. - High-Touch Patient Support: Provide direct, personalized support to patients >90% of the time through phones and messages primarily focused on pharmacy needs - Troubleshoot Pharmacy Cases: Address and resolve standard pharmacy-related inquiries and issues - Customer Service: Deliver excellent service with a focus on maintaining customer satisfaction - Communication Across Teams: Engage with other teams to support patient needs and improve the overall experience - Patient Escalations: Handle patient escalations, providing resolution and ensuring satisfaction - Process Improvement: Provide feedback on common issues or workflow improvements from patient interactions - Standard Workflow Execution: Follow predefined workflows for fulfilling pharmacy needs, adhering to standard timeframes and processes - Empathy & Support: Demonstrate empathy in all patient interactions, focusing on resolving issues
Skills
and Requirements ● 2 years experience working in a high volume pharmacy ● An active pharmacy technician license in good standing with Colorado or Texas, free of any disciplinary actions ● Exceptional knowledge of commercial and government insurance and how to troubleshoot claims ● Ability to learn and operate a new pharmacy management system and other relevant equipment ● Ability to interpret, transcribe, and troubleshoot prescription information ● Ability to perform common math calculations ● Experience with specialty claims adjudication ● Experience submitting and managing Prior Authorizations and TAR's ● Experience with Fertility medications We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.